Last updated: November 11, 2026
This Privacy Policy explains how Aleric Group LLC, doing business as The Hand Car Wash (“The Hand Car Wash,” “we,” “us”), collects and uses information when you visit thehandcarwash.com, call us, text us, or use our services at 4840 Brandeis Street, San Antonio, TX 78249.
Information we collect
- Contact information you give us, such as your name, phone number and email address.
- Vehicle and service details, such as your vehicle’s year, make and model and the services you request.
- Call and text records. When you call our shop line, our phone assistant may take a message and keep a summary of the call (your name, callback number, vehicle and what you need). When you text us, we keep the messages so we can reply.
- Website information such as pages visited and form submissions, collected through standard website tools and cookies.
How we use your information
- To answer your questions, schedule and perform services, and follow up on your request.
- To send you the text messages you agreed to receive (see “Text messages” below).
- To send invoices and receipts, and to keep business records.
Text messages (SMS)
If you call The Hand Car Wash and agree on the call to receive a text, we send you one text with instructions for booking an appointment, our hours and our address. We only text you after you say yes. Message frequency: one message per request. Message and data rates may apply. Reply STOP to stop receiving texts, or HELP for help. You can also contact us at (210) 908-2491 or info@thehandcarwash.com.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver the messages (such as our phone and texting provider).
How we share information
We do not sell your personal information. We share it only with service providers that help us run our business (for example, our phone, texting, payment, scheduling and website providers), and only to provide services to you, or when required by law.
How long we keep information
We keep information only as long as needed for the purposes above and for our business and legal records.
Your choices
You can ask us to update or delete your contact information, or stop texts at any time by replying STOP. Contact us at (210) 908-2491 or info@thehandcarwash.com.
Contact us
The Hand Car Wash (Aleric Group LLC)
4840 Brandeis Street, San Antonio, TX 78249
(210) 908-2491 · info@thehandcarwash.com